During the design research phase InterAction’s design team worked through three key principles of the human-centered design process: identifying and building empathy with key users; defining the right problem; and thinking through systems holistically.

The design team at InterAction chose Alma Major to help build a human-centered design strategy for the upcoming redesign of their NGO Aid Map. Here’s our full process.

Design equity is an ideal. It’s something that most designers don’t really think about. It’s elusive, but when you see it, you feel it.